ABOUT US
Welcome to iKpop Designer!
We are an online shop based in Sydney, Australia. With free worldwide shipping*, we offer a dynamic range of products from Kpop merchandises to cute & stylish accessories such as phone cases and jewellery. We aim to deliver the best possible service to everyone that visits our site. Let's all unite and spark our light! SHOP till you SPARKLE!
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NOTE: Though we are from Australia, ALL items on the site are in $US NOT $AUD!
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Payment
Unfortunately our website is currently unable to process payments, instead, you'll need to contact us on ikpopdesigner@gmail.com to order. WE ARE EXTREMELY SORRY FOR ANY INCONVENIENCES! Here are the payement details:
1. Please email us on ikpopdesigner@gmail.com with the following details:
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Item(s) you wish to purchase (including style, color & size if applicable): to do this, just screenshot us your cart/ the item(s) OR if you are unable to screenshot, please send the exact name of the item(s)
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Your shipping details: name & full address
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2. We will reply to your order request within 1-2 days with your order confirmation and further payment details.
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3. You'll need to send payments directly to our PayPal ikpopdesigner@gmail.com. For a quicker payment and be immediately directed to our PayPal, click on: ikpopdesigner@gmail.com
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NOTE: We ONLY process payments through PayPal. If you are using a credit or debit card for example VISA, MASTER CARD, etc, please link it to PayPal. Please note that there may be extra surcharges for credit cards. If you do not have PayPal, please sign up and link your card. PayPal is free and a much safer way to secure your online payments! In special cases, direct cash can be arranged if you live in Sydney, Australia. In such case, please contact us on ikpopdesigner@gmail.com for details. To sign up for PayPal now, click on: PayPal Signup
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AGAIN, WE ARE EXTREMELY SORRY FOR ANY INCONVENIENCES!
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Shipping
We deliver FREE worldwide with some country exceptions. Shipping times vary depending on country. Unfortunately, shipping does not include tracking BUT we will give you an estimated delivery time. Once your order has been processed, items will be dispatched within 1-2 days and order details will be sent to your email.
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Returns and Cancellations Policy
Orders can be cancelled within 12 hours of purchase. Simply email us your full order details to ikpopdesigner@gmail.com and we will respond within 1-2 days.
You may return any item in good original packaging condition for a refund within 14 days of delivery. Returns will be at your own cost. Once the item is received, we will provide you with a refund for the item price to your selected payment method when you placed the order. BEFORE YOU RETURN ANYTHING please first contact us via our email ikpopdesigner@gmail.com
In the case of an item error or defect, contact us on ikpopdesigner@gmail.com with details on issue + photo evidence and we will sort the problem through either a refund or exchange.
Contact us through email on ikpopdesigner@gmail.com for any other related issues and we will respond within 1-2 days.
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Privacy Policy
We recognise and understand the importance of your privacy. We commit ourselves to protecting the security of your personal information. The information we collect is strictly used for the purpose of delivering our services. We do not share any of our customer’s information with any third parties for any reasons.
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